Support Policies and SLAs
Support Policies
- Global Customer Services Support Resource Guide
- Grace Periods Policy
- Lab Units Usage Policy FAQ
- RMA Process and Policy
- Secondary Market Policy
- Third Party Components Support Policy
- Archived Policies
Service Level Agreements (SLAs)
- Cloud NGFW for Azure Service Level Agreement
- Cloud NGFW for AWS Service Level Agreement
- Cortex Service Level Agreement
- IoT Security Service Level Agreement
- Prisma Access Service Level Agreement
- Prisma Cloud Service Level Agreement
- Prisma SD-WAN Service Level Agreement
- Strata Logging Service (formerly Cortex Data Lake) Service Level Agreement
- Service Level Objectives
Other Documents
Recommended Resources
Whitepaper
Palo Alto Networks UK Telecoms Security Act – Alignment Statement & Security Declaration
This document provides an overview of Palo Alto Networks alignment with the published UK Telecommunications Security Act Code of Practice - Assessing the Security of Vendor Equipment.
Research Reports
Frost Radar™: Cloud Workload Protection Platforms, 2023
Cloud workload protection platform (CWPP) solutions evaluated by Frost and Sullivan in the 2023 Frost Radar report help organizations match the CWPP to their needs.
Datasheet
Migration Service from Traps ESM to Traps Management Service
Palo Alto Networks offers professional services to help you transition from your existing Traps Endpoint Security Management (ESM) implementation over to cloud-based Traps Management Service (TMS).
Datasheet
Prevention-based Architecture Transformation Checklist
prevention-based architecture, transformation, professional services
Event
SASE Masterclass
The shift to hybrid workplaces and cloud adoption demands an evolution in branch networking. Join our SASE Masterclass on Prisma SD-WAN to learn how to unify security, simplify infrastructure, and enhance user experiences at a global scale. Why Attend? Enhance operational efficiencies and maximize performance Reduce complexities and risks with advanced security Gain practical insights into deployment strategies and real-world applications Key Takeaways: Overviews of Prisma SASE and Prisma SD-WAN Best practices for deploying Prisma SD-WAN Techniques to enhance network performance Insights on robust network traffic security Secure your spot in this SASE Masterclass series and revolutionize your branch networking.
Online
Event
SASE Masterclass
The demand for “Bring Your Own Device” (BYOD) programs is skyrocketing globally. In a SaaS and web-first workplace, BYOD is a win-win: it's eco-friendly, reduces IT costs, and boosts productivity and employee satisfaction. However, without proper security measures, BYOD can pose significant risks to your organization. Prisma Access Browser revolutionizes BYOD adoption, enabling secure work on any device within minutes. Say goodbye to security worries and embrace the future of flexible work. Key Benefits: Create Secure Workspaces on Any Device: Isolate enterprise apps from untrusted endpoints with best-in-class security in the browser. Boost Visibility and Control: Extend context-based Zero Trust policies across all actions in all apps, applying last-mile data, identity, and privileged access controls. Enhance User Experience: Increase productivity with 5x faster application performance, and onboard and offboard users in minutes with 80% less TCO than shipping laptops. Join our SASE Masterclass to learn how Prisma Access Browser can securely enable BYOD for your organization. Register now to secure your spot!